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GDPR

Compliance information

Lipscore handles personal data on our customers behalf and we take this responsibility very seriously. All relevant information regarding Lipscores GDPR compliance should be found here.

Data Protection Officer

Function
Value

Data Protection Officer

Name: Henning Kvammen Frettem
Phone: +47-95273033
Email: henning@lipscore.com

Consent

All customers that want to write a review using Lipscore services are required to give their consent for publishing the review. Each individual review has the consent attached to it. If the customer did not give his/her consent for publication the review can only be used internally and not published in any way.

Data retention

In order to provide our ratings and review services for our clients they are required to send us information about their customers and which services they have used or which products they have bought. Running our widgets on their websites also leaves traffic data exposed to our servers:

Name / function
Retention
Value / description

Weblogs

30 days

Traffic data from customer websites is visible to Lipscore servers, including information like client IP address, browser information, URLs, referrer, etc. Data is logged for 30 days in order to do monitoring and error checking.

Order / purchase transaction data

6 months

Lipscore receives order / purchase transaction data from our customers in order to send review invitations and collect ratings and reviews, and to invoice the customers for this service. All order / purchases are disconnected from the customer data permanently (user_id is deleted from the purchase data) 6 months after the review invitations has been sent.

Customer data – no ratings or reviews

6 months

Lipscore receives Full names, email addresses and phone numbers for our clients customers. If the customer has not added any ratings or reviews and has not made any new orders / purchases in the last 6 months, the name, email address and phone number is deleted permanently.

Customer data – has given ratings or reviews

Infinite

Full names, email addresses and phone numbers of customers that has given a rating or written a review will not be deleted

Unsubscribed customers

Infinite

In order to honor customers unsubscriptions we do preserve phone number and email addresses of these customers.

Server locations

All Lipscore servers are located in the EU, but Lipscore is built on a cloud infrastructure which means that some data might move around various data centers inside the EU.

Please note: Personal Data as such is not transferred to, nor accessible from countries located outside EU/EEA ("Third Countries"). If a review is viewed on a device located outside EU/EEA, the name of the reviewer may be temporarily cached on a Fastly web caching server located outside EU/EEA.

Name
Function
Location
Description

Heroku.com

Core application servers / databases

Dublin, Ireland

Our core application is hosted on Heroku EU, which is based on Amazon Cloud Infrastructure

Mailgun.com

Sending review invitation emails

Germany

Lipscore review invitations are sent using Mailguns servers in Germany

Fastly.com

Widget / API-caching

Amsterdam
Copenhagen
Frankfurt 2X
Helsinki
London 2X
Madrid
Milan
Oslo
Paris
Stockholm

Lipscore uses Fastly, a very high-performance Varnish frontend cache for optimal data delivery to our customers websites. Average response time is <30ms per request

Make.as / Teletopia.no

SMS gateway

Norway

Lipscore SMS messages are sent through Teletopias SMS gateway in Norway

Amazon AWS

Assets storage (review images)

EU

Images that customers upload in their reviews are stored on Amazon AWS. No customer data is uploaded here.

NewRelic.com

Core application monitoring

EU

Our core pllication is monitored by NewRelic (cpu, memory, etc). No customer data is uploaded here.